At LaVie, we understand the urgency of the delivery of our products. While we do everything we can to ensure a prompt and efficient order processing, we are experiencing longer than usual shipping deliveries due to COVID delays. Once the package leaves our facility, we do not have much control over the shipping times, however we will do everything we can to ensure you get your products.    

Shipment processing time

All orders are processed on the same or following business day.  

Shipping rates and delivery estimates 

 * Shipment times are estimates and not guaranteed
** Free Domestic shipping on orders $50+ (promotional offer may end at any time without notice)

Shipment confirmation and order tracking

Once your order is shipped you will immediately receive an email with your tracking number. Please allow 24-48 hours for tracking to update. We have seen some cases where tracking does not update however the package is moving in the system. It may take a little longer to update and scan in those cases.

Late or lost shipments

Domestic shipments will be evaluated as lost or late after a 7-day shipment period. After this time, we can provide you the option of a refund or replacement shipment.

Damages

LaVie is not liable for any products damaged. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.